! I have been billed $eight each month for the movie channel I cancelled two months into my support and do not obtain now totaling $48 . The provider on Television/ Internet is ..meh, much better then absolutely nothing I suppose. I’m definitely shocked like a shopper of this terrible firm. They appear to consider pleasure in deceiving any and every penny they can could possibly get from their customers- I’m shocked their nevertheless in business and really hope that whatsoever top CEO’s and greasy henchmen that try this to people who have so small in comparisons to on their own rot in hell for beaning these types of greedy, deceitful folks.
August 1, 2016 at two:46 pm I am so disappointed I ordered expert services in July and I assume mainly because whoever used to Stay in this article ahead of me still left a superior bill they mounted my services after which you can tried to attach the aged bill to me. I’ve been preventing forwards and backwards with customer service payment danger management therefore you determine what I have gotten anyplace. I went as far as to go to the Place of work With all the tools they put in to let them know I’m trying to rectify this make any difference I have nothing to perform Together with the previous tenants. And nonetheless I don't have anything no cable no Internet absolutely nothing. I'm able to’t even have a supervisor to the telephone to speak to me they keep telling me there’s no supervisors offered and even if there were they would back again them as workers.
We then spoke to your residential aspect and was instructed they might be out on 07/thirty/2015. Two techs confirmed up And that i walked with them to the realm they have been likely to put in their technique. I observed the box they opened was the very same one that Verizon makes use of!!! I question them what occur to the fiber optical traces that we ended up advised you ended up gonna put in place and that it could choose 6 one/2 hours to complete. Equally techs stated that Time Warner doesn't have fiber optical traces!
El Centro Ca. has become the metropolitan areas with additional unemployment amount, and I am sure that if Time Warner is understaff isnt for the reason that you will find not people today appliying.
I, Kirstie Greene, identified as to have my products and services disconnected on 12/27/fourteen, as a consequence of relocating. I spoke with a male agent to start with, that handled everything correctly until eventually we started off discussing the modem. He told me that I required to fall it off at the nearest spot, that's 30 5 minutes in the alternative course of exactly where I'm relocating. I questioned if he would ship me a label, after which I could ship it back by means of mail. He said he would have to transfer me to customer care. I waited for quite some time prior to a Woman answered. She reported I had been disconnected. I advised the Girl my predicament throughout. She stated she would discuss with her supervisor about sending the box/label. She then received approval but explained it wouldn’t press through. She asked if I could consider it to Kannapolis, but that is the alternative way. I questioned her what other areas have been around me. She gave me locations that were 4 and two hrs away.
Verizon not long ago rolled out a loyalty benefits method of sorts identified as Verizon Up, which provides longtime customers credits that could be redeemed on many situations and Unique provides.
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i are already owning problems with TWC since 2015 They're joke!!!!! we have to file class motion lawsuit. I'll Make contact with law firm. please access out to me. so we can file fit!
April 21, 2015 at four:38 pm I am sending you this E-Mail to tell you of the really inadequate Customer support I obtained in one of your retailer destinations- 1525 Outdated Trolly rd. Summerville Sc 29485 The identify in the Rep who was assisting me title was Ny. I are unable to Identify The shop telephone # in order to report her to Mgmt of that keep and was explained to by “Ny” He wasn't available. My acct #202046443904001 If you Test my account you will note I alway’s compensated my Invoice in a timely style and considerd myself a “Fantastic” buyer. The discussion in between me and also the Rep. “Ny” was I was only requesting her aid original site in supporting me to reduce my pkg. U Use a Exclusive need to have’s baby and could not manage the 174.00 I used to be paying out, She don't just explained she couldn’t assistance me I had to call the 1-800# she shook her head in the things they contact “Ghetto” design and style at me while asking if I necessary wireless Internet, I didn’t realize what she was declaring so the greater concerns I requested the ruder she got I then pleaded together with her to not argue with me, just so she would stop taking place and on…So by this Time I had been then very Upset and was runing away from endurance along with her so I claimed nicely if I can’t get enable then I will disconnect and swap to Immediate Television, she then said “Do what you want to try and do” and questioned for that Invoice volume.
My contract ends on tenth July. I requested them on fifth if any deal is accessible, they informed me to simply call back again on tenth in the event the deal expires. I much detest ATT, I can not tell you.
I hope you might use this information and facts to assist provide your business to a much better way of dealing with their customers.
Started to read through me procedures re three months and so on–I informed him I am aware but these calls simply because confined portions and I didn't want To shed out offer He referred to as in super–Kisha IDLl3G
March 19, 2015 at 11:09 am My internet went out on Sunday, March fifteen.2015. We known as to help make an “appointment” for your company tech to return and take a look at The problem. The appointment was on Monday from 4 to five. I receive a phone at 4:52 but skipped the official website decision. I IMMEDIATLY call again the range. No remedy but get yourself a voice mail box which has not been setup nevertheless. I hang up and call all over again… similar issue. No tech reveals up. I connect with back again on Wednesday and spoke to two reps, one attempts to “reboot” my technique. Nothing. Transferred to a different rep to generate an appointment, but tells me it is probably most effective to switch out the modem myself and get a brand new a person with the TWC Place of work in Arlington, Texas. I agree. On 03.19.fifteen I attempt to disconnect the modem plus the wire is too limited, so I referred to as very first thing this early morning. Named at eight am central time, took me only a few minutes to achieve somebody. Luz tells me since she is a customer service particular person I do not need the correct Section. She give me a selection to contact. Am i able to just be transferred there Luz? No, Luz suggests, You need to phone them instantly. she presents me the amount, so I dial the variety, 877.892.2220. The recording asks if I’m calling to create a different account for my business or am I calling about an existing organization account.. ME- um… neither. For customer support press (what ever selection which was). I Keep to the Guidelines… guess who I get… Luz! I say Luz, I just spoke to you about my difficulty, you gave me this range to connect with and that's not where I must be, that amount is for organization accounts. Luz- Let me TRANSFER you to your services Section….. ME- wait, what? I thought you couldn’t transfer me Luz….. Please hold…. I get Gina while in the support department who's now the 2nd person to ask for my contact number, deal with and title. checks my account and repeats almost everything the initial rep explained to me. yea, I do know all of that Gina, I want to generate An additional appointment considering the fact that the very first rep was a no present…. oh alright, let me make you A different appointment, sorry about that….subsequent out there is: 03.20.15 at nine. Gina, I say, I’m completely from our internet provider and are given that Sunday, the rep was a no demonstrate. I have learners in the home that need the internet for research, they may have deadlines to satisfy, I need to get this located Right now!
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